Q1: What is your delivery lead time? : Sample orders: Within 5-7 working days. Bulk orders: About 20-25 working days after receiving your advance payment.
Q2: Do you test products before shipping? : Yes, we test 100% of every model before shipping. We provide test videos to every customer for assurance.
Q3: What is your OEM service? : Our OEM service includes options such as logo, color, user manual, carton, etc. The cost depends on the order quantity and your design specifications.
Q4: Can you help me to realize my own idea? : Yes, we can help you bring your ideas to life.
Q5: Can I add or delete items from my order if I change my mind? : Yes, but please inform us as soon as possible. If your order is already in production, changes may not be possible.
Q6: Do you supply samples? : Yes, we offer samples for quality checks. However, due to the high value of our electric scooters, customers are responsible for the delivery and sample costs.
Q7: How long is the warranty? : Our products come with a one-year warranty. During this period, we provide free after-sales service.
Q8: What is your MOQ (Minimum Order Quantity)? : We support sample tests and trial orders to check quality. The more you order, the cheaper the price. We aim to provide the best products and services to our customers.
Q9: How long is the battery life? : Our batteries are of high quality, selected through a strict process. Under normal use, they can be charged over 600 times. We also provide a battery warranty. Follow the Battery Maintenance Guidance in the user manual to extend battery life.
Q10: How can I become your exclusive agent? : We seek experienced and capable agents worldwide. We first assess the regional market and set exclusive agency requirements based on the area.
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